• Home
  • Frequently Asked Questions

Malbern Windows & Doors - Frequently Asked Questions


1. Can you match my existing style of window?

Yes at Malbern we offer a wide range of windows including traditional casement, tilt and turn, and even sliding sash windows.

2. Do you manufacture windows in other colours apart from white?

Yes we offer windows and doors in a full range of colours including woodgrain finishes.

3. Will you take away my old windows?

Of course, but not only will we take them away for you we will make sure that they are disposed of in the most environmentally friendly manner, including re-cycling where possible.


1.How secure are your doors?

Each door is fitted with highly robust hinges coupled with highly secure locking mechanisms. These features together with the overall strength and rigidity of the frame and leaf add up to a long lasting and hard wearing door designed to give years of comfort and security.

2.Can I have different glass in my door?

Yes we offer a wide range of obscure, leaded, coloured and bevelled designs. These are available for all of our doors, both composite and PVC-U.


1. Will I need planning permission for a new conservatory?

You may need planning permission for your new conservatory, but don't worry, at Malbern our trained staff can manage the whole process on your behalf.

2. Can you build a new conservatory on my existing base?

In the vast majority of cases we can build a conservatory on your existing base provided it is structurally sound.

3. Will you take care of the electrics and plastering in my new conservatory?

Yes we offer a full service for those customers who require it. Speak to your sales advisor to discuss your own bespoke requirements.


1. How much will my new windows, doors, porch or conservatory cost?

All of our products are bespoke and custom built for your home, this means it would be impossible to give you an approximate price. Instead one of our design experts will visit your home to discuss your own personal requirements and carry out a thorough inspection before providing you with a tailored quote.

2. Is your design and quotation service free?

All of our quotes are free and without any obligation.

3. Do you offer any finance options?

At Malbern we have a whole range of finance packages available to help fund your home improvements, including 0% interest free. Again our sale adviser will be happy to discuss this with you.

4. Just how good is your guarantee?

Our fully comprehensive guarantee covers both our products and installation, plus for total peace of mind our guarantee comes fully insurance backed. Our deposit indemnity scheme also means you can buy with confidence from Malbern. Read more here about our insurance backed guarantee.