A note of appreciation to you and your staff at Malbern who have been involved with the work on our house. As you know we have used Malbern for roofline, replacement windows and a new conservatory. All the work was carried out to a high standard and your installers where at all times polite, professional and helpful.
As I told you recently, the friendly people from Malbern helped us turn the house we bought, into the home that we love.
- Ray and Alison Piggott, Marple
apologies for getting this letter to you, but better late than never! Just to say how delighted and pleased we are with our new conservatory, and the workmanship of all your teams, but in particular the builders Stephen and Lewis Milligan, they were amazing and so helpful. All the teams involved were fantastic professionals in their own fields and we would highly recommend them all.
Also thanks Wayne for all your help in re-designing the conservatory to get the extra space, it really has made the difference. We are over the moon with it and we now have a dining room and thanks to Caroline for being so helpful on the phone and getting back to us promptly.
We would definately recommend Malbern Windows for your service and professionalism and your workmanship.
Thanking you again
- Nora and David McDonough, Sharston
It is now four weeks since we had our polycarbonate conservatory roof insulated and lined by Malbern. The reason we chose Malbern was that we bought the conservatory from you about five years ago and have been very satisfied with both the quality and workmanship.
It is fair to say that since the roof installation, the British weather has conspired to throw virtually everything at us apart from snow, ranging from icy cold, heavy rain, strong winds and a few very hot days. However, it does mean that we are now able to give a comprehensive, factual and honest appraisal of the benefits of having had the work carried out.
So, let's look at the plus points as we have found them, not in any particular order.
- During the recent cold spells, we were able to sit in comfort without having the radiator on at full blast. The conservatory will now be another all year room in the house, not just a sun room for Summer.
- When it was very hot last week, we could step into the relative coolness of the "room" from the garden, rather than into what was previously more of a greenhouse atmosphere.
- To us, a major benefit has been the sound proofing of the roof. In the past during very heavy rain, it was almost impossible to feel relaxed in there. The noise was sometimes unbearable and sounded like dried peas being dropped from a great height and it could also be heard in other rooms. Now, although not totally silent during very heavy rain, it is more like mushy peas gently landing and is confined to the conservatory only. Light rain produces no noise.
- The biggest surprise is how much lighter the room is. I was convinced, that by covering up the translucent panels, it would make the room darker. The new ceiling actually reflects more light from the windows into the room.
- Lastly - it simply just looks so much better!
We are clearly delighted with the finished product, but it would be unfair not to mention Glynn and Matt who carried out the work in such an exemplary and cheeful manner. No mess - No problems.
If you have any potential customers locally who would like to see typical installation without travelling to your showroom, then give us a call, we would be very happy to help.
- John and Lesley Parkin
I would like to say that we are very pleased with the conservatory that Malbern have constructed for us. Each and every aspect of the build has been done with care and consideration, and it's a pleasure to see your tradesmen not only doing exceptional work but also clearing up after themselves at the end of each day.
Again, thank you.
- Graham Letley
Your company is installing a conservatory for me and you sent a gentleman called Mark to dig the footings, build the base wall and floor. I would like to say that Mark is a credit to your company, his work ethic is impeccable. He was polite, friendly and worked harder than I have seen builders work in a long time. If the rest of your work force is of the same calibre as Mark your comapny will flourish!
- Mr R Boyd, Reddish
To Caroline and all the people who contributed to erecting our conservatory, thank you.
It's lovely and what a nice bunch of people it's been a pleasure.
Best wishes to you all.
- Jean and Bill Mayes
I would like to say how impressed I was with the workmanship of the two young men who fitted my porch and windows.
Their work was exceptional and nothing was too much trouble for them to do.
I would thoroughly recommend your workers for any future work I have done.
- Sue Hodges
Peter and myself would like to praise all the Tradesmen that worked so hard and efficiently on our extension. Malbern, also kept to their estimated completion date and we would definitely recommend them to friends and family.
Many thanks for the attention everybody gave to us on this project.
Best wishes to all.
- Jean and Peter
Thank you very much for everything.
- S&S Hindocha
To all the team at Malbern,
Paul and myself would like to pass on our comments on the work undertaken at our address above, namely a wrap around conservatory. We are absolutely delighted with the finished conservatory, you surpassed anything we could have wished for, especially the beautiful large sliding doors!!
I have told all my neighbours about your team of workers and obviously would recommend you to anyone. It looks even more spectacular at night with the wall lights and lamps! Please pass on all sincere thanks to all concerned
- Diane and Paul Simpson
We would like to thank you very much for the service provided by all members of your company that we encountered in the recent installations of our new windows. We are very pleased with the work.
- Maria and Alan Percival
Just a little note to say we have received your 10 year guarantee. And would like to take this opportunity to thank everyone at Malbern for our beautful conservatory.
To Barry Taylor, who helped us choose everything we needed, was so helpful but not pushy.
To Mark who did all the building work in preperation, what an excellent worker, came early morning, stayed until dark and left everything tidy and safe. He is a credit to your company.
And of course, your fitters - Phil and Graham. They did an excellent job quick, efficient, worked through the rain and cold and again worked from early til dark.
And last but not least, Tony the electrician, a lovely man, did all we asked of him and did an excellent job.
Must not forget Darren the installations manager, who brought it all together for us in co-ordinating the work schedule. The results of all that work is our wonderful conservatory. Thank you all so much.
We would not hesitate to recommend your company and wish you well for the future.
- Mr and Mrs Healey
From Littleborough, Lancs
We would like to thank you for our recent installation. Your workmen were very polite and clean and made a first class job, it looks stunning. Thank you for everything, we would certainly recommend you.
- Mr and Mrs T. Phillips
To Tony Mahoney and everyone at Malbern, from yourself through to the two men who constructed our conservatory last week - 6th to 7th November. Is is exactly what we wanted, so would like to say a big thank you to everyone involved.
From 2 very happy customers Mr and Mrs Len Martin
- Mr and Mrs Len Martin
Hawk Green, Marple
To all at Malbern, I am absolutely delighted with my new doors and windows so much I had to write and thankyou.
The workmen were so clean and tidy and have done such a professional job cannot fault a thing. Would definately recommend you to friends and family.
Just wanted to say a big thankyou... We have just recently had our windows and door fitted by your team and what a pleasure it was. Firstly the quotation was supplied on a no-obligation by Phil.
It was such a price and a great payment plan option, that we signed up immediately. No pressure, just honest no quibble straight talking advisor. Brilliant when the surveyor came he too was on the ball and got everything to the finest detail.
The fitters arrived Gary and John, two great lads, rendor on the outside, plaster on the inside, old windows out, new windows in, no damage to either, a perfect fit, excellent fitters, quality workmanship a fantastic team. We will recommend you to everyone well done boys.
Thank you sooo much.
- Julie & Ray Molyneux
- Alesa Hampson
Thankyou Malbern for a professional, courteous and excellent workmanship. We are very happy with our conservatory and will definatley recommend you.
We would like to thank you for doing such a good job building our conservatory. It was also completed with the greatest efficiency and minimum inconvenience. We love it! Many thanks to all your staff.
- Stuart and Linda Woodall
Dear Sir / Madam Last week your workmen fitted our new windows, and we would like to say how pleased we are both with the windows which were exactly what we asked for an also the excellent work of your fitters - Pete and Rob. They made no mess and were very polite and friendly.
We would certainly recommend your company.
- Mr and Mrs Bernard Stanton
From Offerton, Stockport
- Dave and Jackie Payne
Dear All Just a quick note to express our thanks on a brilliant job done.
Please can you pass the enclosed to Mark - fantastic job, clean, polite worked like a trojan and was the cleanest of all the team. We have recommended you to friends.
Again, thank you for a great job
FAO Director of Malbern windows.
I had my porch & patio doors fitted on 29th April , Phil Holt was very very polite & honest (not your typical pushy salesman ) had appointments with Alexandre & Safe Style And Phil was so nice I cancelled the other appointments & decided to go with your company , the surveyor , builders , window fitters & telephone staff all very very friendly & helpful , I work for Mayne coaches and I will recommend your company to all my work colleagues & customers , very professional & tidy work. (One of your staff even came out from the office to show me how to lock the patio door as I was having a blonde moment )
Thank you very much
Lorrayne Lee & Stephen Lee
Hi I have just had a conservatory completed by yourselves and would like to pass my thanks on to all of those who were involved in the project.
The girls on the switchboard who were always pleasant, Dan, who produced the drawings and pulled together the amazing Team who built my conservatory - Mark - the fantastic builder who was always pleasant and went beyond just building the walls to thinking things through to ensure our requirements were fulfilled Graham and Phil - the fitters who worked tirelessly to complete the job and ensure any queries were discussed directly with us Darren - the plasterer who worked hard to complete his work to enable the electrician and plumber to complete theirs Steve - the plumber who consulted with us to ensure we had the correct size radiator from a heating perspective as well as the look and shape we visualised Tony - the electrician who ensured all the electrics were safe and from his first visit to the house he thought everything through to ensure the job was completed on time with as little disruption as possible Keith - who came in at the end to complete the job All of the above Team were very customer focused and professional throughout the work and communicated with each other to provide a seamless operation.
I would therefore not hesitate to recommend them to anyone wishing to have a conservatory.
May we take this opportunity to say what a complete delight, it was to meet you, and for the excellent service you and your colleagues provided for us, as a result of fitting a lovely new front door for us. We are highly delighted with it.
Also many thanks for helping our son out, in his hour of need. We are very grateful to you.
- Mr & Mrs Wood
I have recently had the great pleasure of using Malbern Windows for the first time and cannot praise your team highly enough. I work in Customer Services and recognise the importance of providing feedback be it positive or constructive and it would be criminal if I did not provide you with feedback which will illustrate the fantastic service I received from your Company.
From start to finish:-
Picking up a leaflet from the stand at Bury Market early November as I was drawn to the poster which stated "no pushy salesman". I agreed at that time to an appointment being booked.
Phil Holt came to see me mid November, I advised him that I did not want any pushy sales techniques used by him and that I simply wanted a genuine price for the windows/doors I wanted. Phil immediately put me at ease advising that it was not, and never has been, Malbern practice to use such techniques. He showed me the book he uses which gives him the various prices depending on the amount of money the customer is spending. Phil shown patience throughout the time he was with me, he listened to what I wanted and we agreed on the windows/doors. Phil left me with his card should I need to contact him further between him leaving and the Surveyor attending.
I was so impressed with Phil's attention to good customer service that I contacted him a few days later to add to my existing order. Phil visited again and we discussed and agreed the materials required to replace my porch. Phil explained clearly next steps i.e. Surveyor attending/manufacture of the doors and windows and the timescales for installation.
The Surveyor attended site as agreed (l am sorry to say I cannot now remember his name - he told me he lives in Wales) - he was very attentive and again demonstrated great customer service. He too was very patient, spent the time to talk through with me what he was measuring and why. Due to minor building work being required arrangements were made for M J Building Services, Michael Farrell to attend and carry out the work. Michael carried out tlre work to a high standard and in plenty of time before the installation of the windows took place.
The installation was scheduled for Monday 3rd December. The installers that arrived: Carl, Mark, Mark and Nick were absolutely amazing! They showed respect to not only myself but to my property, ensuring dust sheets were down etc. The fitters hit a major problem early on in the installation - having taken out the back bedroom window it became evident that the wall was moving - later discovered that the wall ties had corroded. Whilst I was very concerned and upset about this, your installers remained calm, explained what could be done and arranged for MJ Builders to attend the following day to undertake the remedial works.
Michael Farrell and Mickey worked diligently and efficiently and did a first class job. They even took the time to ensure the outside of the property where they had been working was swept clean and left tidy.
Your lnstallation Manager. Ray also attended site as soon as he had been informed of the problems with the wall. Ray made it very clear if I needed anything further that I should let him know. The dedication and support provided by Ray and his team was marvellous. Once the building work was completed Ray again attended site to check that I was happy with everything
Overall, I can honestly say that my experience with your company was exceptional and I am recommending Malbern to friends, family and colleagues and to anybody I can.
Thank you again for such a positive customer experience and I would wish you all the very best for continued success in 2013.
- Mrs Hutchinson
I am pleased to enclose a cheque for £XXXX as the final installment against the cost of the installation of our conservotory.
We are extremely pleased with the finished result and have been very impressed with everyone we have dealt with of the company. The men who hAve been on site hAve been totally professional, doing a good and speedy job at the times when they said they would & cleaning up extremely well of the end of each day.
We will hove no hesitation in recommending anyone to you. Thanks very much
- Mr & Mrs Weston
I am writing to let you know how very pleased we are with the new windows, the new look to the front of our house, it certainly makes a statement and some neighbours have commented on what a nice job has been done. Also I found your installation staff very good and kept the mess under control and please pass on to them that I have commented on their good workmanship. I will be in touch with you as soon as I can arrange to have the rear of the house done as I really want to get all the windows and doors replaced. Thank you once again for an excellent job and I would have no reservations in recommending Malbern Windows to anyone.
- Mrs Farnworth
We just want to tell you how delighted we are with our new front door, which was fitted on 4th March. The door looks great! We were also very impressed with the fitters and would like you to pass on our thanks for an excellent job. They were very professional and courteous and nothing was too much trouble. Although there was a slight hiccup regarding the glass, which was nothing to do with the fitters, this was resolved immediately to our satisfaction and without a fuss.
Thank you once again. We are happy we chose Malbern and will certainly have no hesitation in recommending you.
- Denis and Kay Mulligan